Employee Motivation In Korean Businesses Management Essay

This essay is about how the leading consequence on employee motive in Korean concerns in New Malden. I have fascinated by the term leading, and at that place was a natural desire to link this with the employee motive. However, there has been a figure of researches which considered the relationship between the two already, but none were done in the context of Korean cultural scene.

Recently, Chen and Silverthorne ( 2005 ) , researched the effectivity of Situation Leadership Theory ( SLT ) in the context of Chinese endeavors utilizing variables such as occupation emphasis, leading manner, occupation public presentation, employee satisfaction degree and mentioned that there was small figure of surveies that dealt with usage of Situation Leadership Theories in non-western civilizations. They found SLT theory have no relevant consequence in Chinese civilization and concluded that effectual situational leading benefits their leading influence, but does non needfully impact their subsidiary ‘s degree of occupation public presentation. ( Chen and Silverstone, 2005 )

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Similarly other research workers ( Joglu, 2010 ; Dion, 2012 ) noted the importance of globalization, and emphasizing the demand of extra researches to be taken in look intoing the phenomenon of leading in other cultural endeavor scenes. Dion ( 2012 ) mentioned that there should be more researches done on the topic of leading with peculiar accent to the Eastern civilization. Therefore I decided to happen out about the leading degree and their consequence on employee motive in Korean concerns in London.

Therefore, this survey considers the two most acknowledged leading manners of Transformational and transactional leadings trusting to happen out their current degree of use, and practical application in Korean co-operate civilization in New Malden.

The methodological analysis chosen was quantitative method, having some good known questionnaire signifiers such as Multifactor Leadership Questionnaire ( MLQ ) developed by Bass ( 1985 ) , and Motivation Questionnaire ( MQ ) developed by SHL.

I predict that most Korean endeavors in New Malden to be practising closer signifier of transactional leading manner alternatively of the more coveted transformational leading manner, and expect to happen their situational leading application to be hapless. As a individual who worked in one of the Korean endeavor as a portion clip occupation, I found that the leaders to be inactive and un-transformational. In add-on, I had friends who had similar narratives about their leaders who did non handle them really good. Therefore I was eager to happen out the leading degree and their consequence in Korean community in New Malden.

The purpose of the survey is to research and set up the current degree of leading pattern in Korean endeavors in the UK and analyze the relationship between leading manners and employee motive.

Research Questions

1. What types of leading are most outstanding in Korean led concerns in New Malden?

2. What is the relationship between the manners of leading in the endeavors and motive of the employee?

2. Literature reappraisal


The subject of ‘Leadership ‘ has likely been the most popular topic for many bookmans, particularly in the field of Strategy, Marketing and Entrepreneurship. Many research workers have studied the correlativity between the different leading manners and organizational committedness of employees ( Bass and Bass 2008 ; Sendjaya and Pekerti 2010 ; Yukl 2006 ) , in which they used questionnaires such as MLQ ( Muiti Leadership Questionnaire ) and OCQ ( Organisation Commitment Questionnaire ) to see the relationship between leading types and the employee committedness to the administration.

There have been rather a batch of researches about the employee motive and leading. Harmonizing to my initial research there were two types of bookmans who considered that it was leaders who play the major function in actuating the employees, and who considered that the motive came from within an person, and therefore the leading did non hold such a critical function in act uponing the overall employee motive.

However as It was argued by Teas ( 1993 ) , leading plays a immense function in puting the tone for staff, for illustration, if the leader does non care about fulfilling the client, and so it is likely that his staff will be motivated with a similar attitude. It is apprehensible that the leaders are in the most responsible place in making what is called the ‘co-operate civilization ‘ of an administration.

When it comes to the topic of leading, there are many nomenclatures to be studied, but this survey will chiefly concentrate on ‘transformational ‘ and ‘transactional ‘ mentioned by Bass ( 1985 ) .

Transformational leading has been understood under authoritative impressions such as ‘leading by illustration ‘ , ‘individual consideration ‘ , and ‘intellectual stimulation ‘ . Besides, transformational leading is the one which goes beyond the demand of the transactional, and influence employees, where transactional one merely offers fiscal wages and extrinsic signifier of encouragement.

Sing the fact that Korean cultural puting where they have been accustomed to autocratic national leaders since the war period, it can be argued that most Korean endeavor leaders in New Malden are more likely to be practising transactional type leading instead than transformational.

Sarros and Santora ( 2001 ) explained the definition of the transactional leading as followers ;

“ Transactional leaders prosecute a cost-benefit, economic exchange with followings and the followings ‘ stuff and psychic demands are satisfied in return for expected work public presentation. Therefore, transactional leading consists of two factors which are contingent wages and direction by exclusion. ( Sarros and Santora, 2001 )

Furthermore, Erkutlu ( 2008 ) explained the construct of transactional leading in their survey as ‘exchange relationship between leader and follower to run into their ain opportunism ‘ . They explained that transactional leading works in the manner that leader proctors and corrects their follower ‘s public presentations and give wages as compensation for the attempt of followings.

As mentioned by Hersey and Blanchard ( 1985 ) in their Situation Leadership Theory ( SLT ) , it is known that leaders use different types of leading in different state of affairss to accomplish a certain consequence or authorise their subsidiaries in a peculiar manner. Leaderships have to promote and actuate their employees, invariably monitoring and back uping their topics, promoting two manner communications, are illustrations of utilizing relationship oriented personal power. However, one manner communicating and order without sharing sentiments, penalizing and give wagess are illustrations of positional powers that are task oriented. Sing Korean cultural background, the research worker expects the bulk of leaders to be practising the latter of utilizing one manner communicating with minimal facets of transformational dimensions.


Employee motive is defined as ‘an interior force that is single to everyone, which is affected by a figure of elements that hold personal significance to the employee ‘ . ( Pinder, 2008 ) Such motivational elements can alter over the clip.

It can be argued that external forces such as leading do non needfully originate motive, but surely affect the worker ‘s motive as an outer influence.

Wiley ( 1997, p.278 ) in his survey, delivered 550 questionnaires were to workers employed at different industries and divided into 5 dimensions of business, gender, income degrees, employment position and age. 10 elements were ranked harmonizing to the degree of popularity.

The consequences were:

1. Good rewards

2. Full grasp of their work

3. Job security

4. Promotion

5. Nature of work

6. Company benefits to employees

7. Favorable on the job conditions

8. Considerate subject

9. Recognition and

10. Sympathetic aid with personal jobs.

( Beginning: Wiley, 1997:278 )

As seen above the first top five picks that affected employ motive in his research was all related with transactional leading qualities ( eventuality reward/management by exclusion ) .

However as legion bookmans including Pawar ( 2003 ) Sparks and Schenk ( 2001 ) Yiing and Ahmad ( 2008 ) have suggested, transformational leading should be seen as an ‘extension ‘ of transactional leading, doing more active behavior of employees by giving them the interior motive, by underscoring the ‘shared end ‘ in add-on to the transactional qualities. ( Bass and Avilo 1999:231 cited by Erkutlu 2008:711 )

In add-on, Mac Gregory suggested X and Y theory of employee motive, seeing X type as the lazy type who needed leaders to command them what to make, and Y type as the ambitious 1s who cared about the shared vision and willing to better. ( Steers, 2004 ) However since so, the Y type theory was considered by many research workers to be more likely to the bulk of current coevals workers.

From the above, it is clear that a nexus exists between employee motive, and leading. Motivation has a important connexion with leading as portion of the major determiners of organizational service quality and net income. Therefore in this survey transformational facets are considered to be the coveted type of leading over the transactional.


There are four types of research which are explorative, descriptive, analytical, and prognostic when classified in footings of intent of the research ( Creswell, 1998 ) . It has been argued that analytical research is a type of descriptive research, whereas descriptive research tends to place and depict features, analytical/explanatory research goes farther and analyse and explicate why or how something is go oning.

Harmonizing to Creswell ( 1998 ) presently all research methodological analysiss can be classified into qualitative, quantitative or assorted methods. Quantitative method usually involves assemblage of the informations utilizing huge figure of studies and questionnaires so analyzing them utilizing statistics and mathematics to happen a generalised, factual apprehension of a affair. ( Creswell, 1998 )

Qualitative method involves more elaborate survey of a societal scientific discipline phenomenon. Qualitative informations can be gathered by utilizing methods such as in deepness interviews, and field trips where a research worker would frequently garner a professional position in verbal format that is to be recorded or transcribed to be studied subsequently on.

This peculiar survey is classified as exploratory research harmonizing to definition written supra, as this peculiar research purpose to happen out the types of leading and their consequence on employee motive. Quantitative research tends to be based on theory or general statements to associate relationship between variables. Therefore, in this research, I will utilize quantitative informations instead than qualitative informations.

Harmonizing to Creswell ( 2003 ) questionnaire can cover big figure of people, comparatively inexpensive, no anterior agreements are needed, has broad geographic coverage, and most significantly, can be posted, emailed, or faxed. Therefore, it was chosen for this peculiar method to roll up the primary informations.

Measuring instruments

Three instruments were to be used to mensurate the variable. These included the Motivation Questionnaire ( MQ ) that measures the degree of employee motive, the Multifactor Leadership Questionnaire ( MLQ ) which assesses the leading manners. The MLQ was developed by Bass ( 1985 ) and the MQ by SHL.

Motivation Questionnaire was developed by British administration called SHL in the 1980 ‘s, which went under a alteration in 2002. Employees were to stipulate whether they agreed with inquiries in the questionnaire corresponds to the perceptual experiences of their motive utilizing a graduated table, runing from ‘greatly reduces my motive ( 1 ) to ‘Greatly increases my motive ( 5 ) ‘ , mensurating the degrees that described the employees ‘ motive in their administration. A higher mean mark would bespeak a higher degree of employee motive. There are four chief classs which are ‘dynamism ‘ , ‘synergy ‘ , ‘intrinsic motive ‘ , and ‘extrinsic motive ‘

Bernard Bass, has conducted a big figure of researches in respects to transformational leading from which the Multifactor Leadership Questionnaire ( MLQ ) was developed on. MLQ allows followings to exemplify their leader by seven leading manners, among which two are transactional and four are transformational manners. ( Bass and Avolio 1997:441a?’463 )

In peculiar, the Multifactor Leadership Questionnaire-6S ( MLQ ) by Bass and Avolio ( 1997 ) was to be employed to look into the manner of leading. Multifactor Leadership Questionnaire ( MLQ ) has been used by many bookmans as a research of leading manners in connexion with the employee work satisfaction.

MLQ allows categorization of the leader by seven leading manners, among which two are transactional and four are transformational manners and one type of non-leadership. ( Bass and Avolio 1997: 441a?’463 )

Sample location

New Malden is a town in South Western Zone 4 London, It is besides within the country of Royal Borough of Kingston upon Thames. It is an country that has the largest community of South Koreans in Europe ; a high figure of Korean occupants in the UK are concentrated here.

The questionnaires were to be delivered by manus to Korean endeavors in the country as it is close by, and this would besides increase the rate of response. The research worker is anticipating about 90 % of questionnaires to be completed and returned. Sample population was to be 40 different employees within different Korean concerns in New Malden, hence around 36 responses were expected.

I would wish to utilize judgmental sampling as portion of non-random sampling. Rationale for taking this type of sampling is because ; the waiting staff tend to hold either supervisor or director as their leader, and this research requires the position of followings ; how they perceive their leader whether transformational leader or transactional leader, so their sentiment about the consequence of such leading on their motive.

The UK life Korean community magazine was to be used to choose the concerns that are known to be in New Malden, and owned by a leader with a Korean background.


Dependability of the research was ensured through use of good known questionnaires such as MLQ and MQ, which were tested and proved effectual by many bookmans.

Ethical motives

Questionnaires were non to be tempered with, nor to be forced to anyone for engagement. The questionnaire was to be delivered by manus, therefore there would non be a demand for a covering missive ( in consideration of environmental moralss ) , but the nature of the questionnaire was to be explained verbally.


The survey has restriction as the survey country of New Malden can non be entirely considered ‘Korean ‘ . Although it has the largest population of South Korean occupants in Europe, many endeavors are really UK registered companies that follow UK statute law and ordinances in respects to their concern and revenue enhancement. However, many concern proprietors were really born in Korea and although they have adapted the UK manner of life, the research worker believes that their leading manner would to some grade, represent the Korean stereo type cultural background reasonably good.


Conclusion & A ; Recommendation

This survey considers the relationship between leading, employee motive in Korean concerns in New Malden.

Motivated and satisfied employees are a critical requirement to the success of the organisation, which is why such constructs should are considered by many and receive changeless attending. ( Becherer et al, 1982 )

Based on the statements of theoreticians in the Fieldss of leading, motive research, it was concluded that a relationship exists between these concepts.

Transformational and transactional leading manners were mentioned that considered the transformational type to be the superior and an ‘extension ‘ of the transactional type.

Through this survey, bulk of Korean concerns in New Malden were found to be practising transactional type of leading instead than transformational one. There was positive relationship found between transformational leading type and the employee motive which agrees with the findings of Chen and Silverstone ( 2005 ) that dealt with Chinese endeavors of right situational application leading profiting their ain leading influence, but non their subsidiaries ‘ public presentation.

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