Identify How Employees Resist To Organizational Change Management Essay

The intent of this paper is to reexamine late published research to place how employees resist to organisational alteration and which alteration schemes could be used in order to minimise employee opposition to organisational alteration. In the literature reappraisal it is discussed why employees show opposition to alter. Communication and Participation are selected for treatment as important alteration schemes after placing assorted other alteration schemes that can be adopted by the organisation to minimise the degree of opposition.

At the terminal of this seminar paper, the restrictions of this survey are discussed and recommendations are made for future researches.

Keywords: Organizational Change, Change strategies, Employee Resistance,


‘Organizations today are confronting more alterations than of all time before ‘ ( Conner, 1992, cited in Wanberg and Bans, 2000 ) . As they strive to more competitory border, they are reorganising, retrenchment, concentrating on incremental alterations and extremist alterations through the execution of new engineerings. The success rate of alteration enterprises is dependent on diverse figure of obstructions. Among them the chief obstruction to organisational alteration accomplishment is human opposition. Employees ‘ reactions to alter are considered critical for the success of alteration attempt ( Piderit, 2000 ) . Bovey and Hede ( 2001 ) cited legion surveies including one of 500 Australian organisations bespeaking opposition as the most common job faced by direction in implementing alteration. Despite this claim that it is hard for the persons to get by the alteration that is why they try to defy. Human opposition may be the chief hurdle in the success of organisational alteration. Research workers and practicians have been working on employee opposition to organisational alteration from the decennaries. But they may be specifying the phenomenon inconsistently and analyzing it incompletely. It has been reported that opposition is likely to happen because the alteration procedure involves traveling organize known to unknown ( Coghlan, 1993 ; Steinburg, 1992 ; Myers and Robbins, 1991 ; Nadler, 1981, cited in Bovey and Hede, 2001 ) .

Each single resist the alteration in a different mode, it is of import to measure how persons resist altering and why so that director could choose an appropriate manner to get the better of opposition ( Kotter and Schlesinger 1979 ) . Much of the organisations face troubles with employee opposition. Successfully pull offing opposition is one of the major challenges faced by alteration instigators and is the more of import facet of alteration procedure. Different research worker proposed different alteration schemes that would assist in successfully implementing alteration procedure and could besides be helpful in minimising employee opposition to alter. Focus of this survey is to place different alteration schemes and to foreground those alteration schemes that play major function in minimising much of the opposition by the employees.

Problem Statement

In support of organisational alteration pattern, this survey attempts to reply the inquiry: Which alteration schemes are most helpful in minimising employee opposition to alter?

.Scope of Study

Much of this paper will cover how employees resist to organisational alteration and which alteration schemes are most good in minimising the employee opposition in the class of alteration execution. The end of this paper is to supply alteration agents and directors with the theoretical penetration to employee opposition to organisational alteration and practical counsel in covering and finally minimising employee opposition to organisational alteration, based on old research.

Literature Review

Resistance to Change

Change is defined as a move from the present current province to some desired future province and a denial to that motion is said to be the opposition. The surveies discussed under this capable suggest a comprehensive definition of employee opposition to organisational alteration. Resistance to alter is a construct explicating why attempts to organisational alteration autumn short of outlooks and normally fail. The word “ Resistance ” is ever considered a negative intension. Organizational alteration frequently incurs two types of responses: positive or negative, supportive and immune etc. Resistance is chiefly due to the fact that cardinal involvements of employees get at hazard during the alteration procedure. The cardinal concerns of the persons upon the proclamation of the alteration that may impact opposition to alter may include menaces and benefits of alteration, personal capablenesss to carry through alteration ( Dennis G. Erwin & A ; Andrew N. Garman, 2009 ) .Dianne and Amrik ( 1998 ) explained opposition to alter has been recognized as an of import factor that can act upon the success or failure of organisational alteration attempt. Resistance if non decently handled leads towards the failure of the organisational alteration. So opposition is defined as the negative employee attitude with counter-productive behaviours.

Resistance among employees arises because of the negative feelings they have about the alteration and these negative feelings originate because all the information sing alteration procedure is non decently communicated to them by the direction themselves, their lone beginning of information is either word of oral cavity or local newspapers. So because of these beginnings of information a feeling arise in them that direction itself is non really clear about the alteration and its aims and as a consequence this causes them to defy ( Tony monitor & A ; Ioanna Doukakis 2003 ) .

Change Schemes

Kotter and Schlesinger ( 1979 ) identified six schemes to organisational alteration such as Education, Participation, Facilitation, Negotiation, Manipulation, and Coercion. Education means informing and pass oning the desired alterations and giving grounds for them. Engagement is to affect the possible obstructionists and even employees in planing alteration program and implementing alteration. Facilitation is a procedure that includes developing employees in new accomplishments and giving them emotional support by listening to them. Negotiation is offering inducements to possible obstructionists. Manipulation means affecting the selective usage of information and witting structuring of events. And eventually coercion is fundamentally coercing people to accept alteration and endangering them.

Focus of this survey to place those schemes that play a major function in minimising employee opposition to alter. Out of Kotter and Schlesinger ( 1979 ) mentioned schemes, communicating and engagement will be the focal point here. Purpose is to analyze the function of these two schemes ( Communication and engagement ) in minimising employee opposition to alter. These schemes as factors of alteration procedure influence single attitudes and oppositions toward alteration.


Different research workers defined the construct of alteration communicating otherwise. For illustration, Kotter and Schlesinger ( 1979 ) defined communicating as ratting and pass oning the desired alterations and giving grounds for them. Harmonizing to Lewis ( 2006 ) , Communication about the alteration is airing of information that is the dispersion of cognition, thoughts, preparation, facts and respects or directives of action refering the alteration.

Oreg ( 2006 ) defined communicating as the sum and quality of information that is provided to employees about the alteration. Van Dam et Al. ( 2007 ) defined communicating as supplying information about the alteration is to maintain employees knowing of awaited events such as specific alterations that will happen, the effects of the alterations and new functions of the employees.

Effective communicating is the chief ground for the success of organisations as it helps the directors to acquire employees involved in the peculiar undertaking of alteration and therefore assisting them in implementing alteration successfully ( Mary Welch & A ; Paul R. Jackson, 2007 ) .

It has been suggested that unequal information leads to more uncertainness about specific alterations because it will give rise to feelings such as how alteration will impact their occupation and organisation or how to react to that alteration ( Milliken, 1987, cited in Wanberg & A ; Banas, 2000 ) . It has been proposed that in order to better employee ‘s attitude towards organisational alteration, information about the alteration helps to cut down employee anxiousness and uncertainness ( K.I. Miller & A ; Monge, 1985 ; Schweiger & A ; DeNisis, 1991, cited in Wanberg & A ; Banas, 2000 ) .

Lewis ( 2006 ) defined that communicating is critical in the procedure of making and jointing vision ; imparting feedback between implementers, cardinal determination shapers, and cardinal users ; supplying societal support ; obviation and constructive usage of opposition and measuring and advancing consequences. Study of Lewis describes how employee experience communicating of alteration messages ; the types of channels they use to pass on with implementers ; and eventually the qualities of implementers ‘ alteration communicating that employees associated with the alteration outcomes. Employees perceive the communicating about the alteration otherwise than do implementers themselves. Implementers normally have clear thought about the alteration procedure as they themselves the alteration agents whereas employees have lesser cognition about the alteration plan, formal ends and advancement of the alteration.


Kotter and Schlesinger ( 1979 ) defined engagement is a procedure to affect the possible obstructionists and even employees in planing alteration program and implementing alteration. Lewis ( 2006 ) defined engagement as employees ‘ cooperation during the alteration initiatives is the key to success to organisational alterations. It has been argued that engagement lead to qualitatively break strategic determination ( Kim and Mauborgne, 1998, cited in Lines, 2004 ) .

Giangreco and Peccei ( 2005 ) reported that more engagement of employees in alteration procedure is associated with more positive attitudes towards the alteration and it will minimise opposition to alter.

Wanberg & A ; Banas ( 2000 ) proposed that higher degree of engagement in the alteration procedure is related to more positive position of the alteration. Higher degree of engagement is associated with a position that alterations are good.

Lewis ( 2006 ) explained that Participatory constructions in organisation that value the input of participants and that allow them chances to act upon determination devising are more likely to win in making the coveted ends. So, employees who feel that they have more participatory chances and the organisation value their inputs are more likely to follow the alteration procedure and are less likely to detect opposition to alter. Lack of participatory engagement of employees in alteration procedure will foretell more opposition to alter. The more the employee input is valued and is allowed to take part in the alteration procedure, the less will be the opposition.

Lines ( 2004 ) studied the influence of engagement on opposition to alter. Lines identified a strong relationship exists between employee perceptual experiences of their engagement in alteration procedure and reduced opposition to alter. Lines defined engagement as engagement of employees in the initial appraisal and development of alteration program. Lines suggested that engagement allows more interaction between the alteration agents and alteration receivers who will assist them to get the better of their opposition to alter. Lines concluded that usage of engagement will take towards successful execution of alteration.

Van Dam at EL ( 2007 ) reported that engagement of employees in the alteration planning and execution procedure increases the alteration credence. Participation frequently offers figure of benefits: such as increased apprehension of the fortunes that make alteration necessary and a sense of ownership and control over the alteration procedure increases the preparedness for alteration. Van Dam et Al. found a important relationship between opposition to alter and alter schemes such as communicating and engagement.

Dianne and Amrik ( 1998 ) reported that engagement of employees in alteration procedure is the best method of managing opposition. It has been suggested that affecting employees in acquisition, planning and execution phases of the alteration procedure tends to increase employee committedness to alter and will finally take down the opposition to alter ( Lewin, 1991 ; Coch & A ; French, 1948, cited in Dianne & A ; Amrik, 1998 ) . Employees must be given the chance to be involved in every facet of alteration procedure and they must be given the chance to supply feedback. Involving direction and employees in the alteration procedure will assist to get the better of many of the troubles experience during the alteration procedure.


Literature indicated a important relationship between alteration scheme “ communicating about the alteration ” , “ engagement of employees in alteration procedure ” and “ employee opposition to alter ” . If there is higher degree of communicating about the alteration procedure, there will be lesser employee opposition to alter. If the employee tends to take part in the alteration procedure, there will be lesser opposition to alter.

After traveling through the above literature it is established that the communicating as a alteration scheme helps in minimising opposition to alter. Resistance to alter can be minimized by informing about the alteration and providing grounds for alteration ( Kotter and Schlesinger 1979 ) . Communicating about the alteration, its effects and new functions of the employees will play a positive function in minimising opposition to alter ( Van Dam at el 2008 ) . Effective communicating helps in minimising opposition to alter by affecting employees in the alteration procedure and implementing it ( Mary Welch & A ; Paul R. Jackson, 2007 ) .

Minimal information about the alteration procedure consequences in uncertainness and ambiguity. Persons being unsure and equivocal about the alteration procedure will integrate thoughts that how alteration will impact them, their section and their organisation and how to react to alter, such feelings normally give rise to opposition to alter so equal information about the alteration facilitates take downing the degree of opposition to alter ( Milliken, 1987, cited in Wanberg & A ; Banas, 2000 ) .

( K.I. Miller & A ; Monge, 1985 ; Schweiger & A ; DeNisis, 1991, cited in Wanberg & A ; Banas, 2000 ) develop a connexion between flow of information and credence degree of employees in a manner that sufficient degree of information addition the degree of credence among employees which in bend decreases the opposition.

Lewis ( 2006 ) examined a relationship between communicating of the alteration and employee opposition to alter. Lewis found that communicating of alteration influences the opposition to alter and if the employees receive more information about the alteration, there will be less opposition to alter.

Engagement of employees in the alteration procedure in one manner or other aids directors to get the better of the opposition. One manner is the engagement of employees in the alteration procedure that has important consequence on person ‘s attitudes towards the alteration itself, which in bend straight act upon their reactions to alter. Persons who are more involved in alteration procedure will hold positive attitudes towards alteration, so they will respond to it in less negative manner ( Giangreco and Peccei 2005 ) . Wanberg & A ; Banas ‘s survey in 2000 besides supported the above mentioned findings.

Lewis ( 2006 ) proposed that if employees are non allowed to take part in alteration procedure, they might experience that their sentiments and suggestions are non wanted and valued. So they will actively defy alteration. Harmonizing to Van Dam at EL ( 2007 ) engagement offers certain benefits to employees which minimize the degree of opposition by the employees. Dianne and Amrik ( 1998 ) survey reveals that the engagement increases the degree of committedness among employees and decreases their degree of oppositions towards a peculiar alteration.

Restrictions of Study

This survey is limited to reexamining antecedently published research affecting employee opposition to alter and alter schemes which will assist in cut downing employee opposition to organisational alteration. Study focused on two major alteration schemes: communicating and engagement and their relationship with the employee opposition to alter. Impact of these schemes ( communicating and engagement ) is studied on employee opposition to alter one-sidedly intending that opposition is considered merely a individual dimension construct.

Future Research

Present survey focused entirely on the relationship between alteration schemes ( communicating and engagement ) and employee opposition to alter as a unidimensional construct.

Oreg ( 2006 ) found that non adequate information, every bit good as excessively much information about the alteration may be damaging and can increase employee ‘s opposition. He suggested that moderate sum of information about the alteration would be optimum when presenting organisational alteration. So, future research could be done in order to place the contexts and procedures in which information can cut down the opposition alternatively of heightening it.

As there are other schemes of alteration such as Facilitation, Negotiation, Manipulation, and Coercion which besides play a function in minimising opposition to alter. Facilitation will assist get the better of the opposition when people are fearful and dying about the alteration. Negotiation helps cover with opposition when people are losing through the alteration and they have adequate power to act upon the alteration procedure. So offering them inducement will assist defuse their major opposition. Manipulation is helpful in defying alteration by co-option i.e. affecting an person in design or execution of alteration. It is comparatively easy, quicker and cheaper solution to the job Future research could farther research the relationship between these schemes and employee opposition to alter.

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