Job Satisfaction In Rail Coach Factory Management Essay

Abstraction: Worker ‘s Job satisfaction is supremely of import in an organisation because it is what productiveness depends on. Satisfied employees are more likely to be originative and advanced and come up with discoveries that allow a company to turn and alter positively with clip and altering market conditions. The aims of the paper are: – I ) to mensurate the degree of worker ‘s satisfaction at Rail Coach Factory Kapurthala, two ) to see the consequence of the steps being taken to heighten worker ‘s satisfaction and worker ‘s growing in the organisation, three ) to analyze the assorted factors which act uponing occupation satisfaction, four ) to offer utile suggestion. In the survey, the dimensions across which it was measured were -Salary which they withdrawn, Superior Subordinate relationship, Role, Culture, Career Development, Training, Goals and Motivation. Assorted facets of these dimensions were listed down and converted into a questionnaire to carry on a study on the employees of a private sector organisation. There has been quantitative analysis of the consequences of questionnaire done through parametric trial.

Introduction about Study: –

Job satisfaction refers to a individual ‘s feeling of satisfaction on the occupation, which acts as a motive to work. It is non the ego satisfaction, felicity or self contentment but the satisfaction on the occupation. The term relates to the entire relationship between an person and the employer for which he is paid. Satisfaction does intend the simple feeling-state attach toing the attainment of any end ; the end-state is experiencing attach toing the attainment by an urge of its aims. Job satisfaction does average absence of motive at work. Research workers otherwise described the factors lending to occupation satisfaction and occupation dissatisfaction. Hoppock describes occupation satisfaction as, “ Any combination of psychological, physiological and environmental fortunes that cause any individual truthfully to state I am satisfied with my occupation ” . The term “ occupation satisfaction ” refers to an employee ‘s general attitudes toward his occupation. Locke defines occupation satisfaction as a “ Enjoyable or positive emotional province ensuing from the assessment of one ‘s occupation or occupation experience ” , to the extent that individual ‘s occupation fulfil his dominant demand and is consistent with his outlooks and values. The occupation will be fulfilling there are three major theories of occupation satisfaction viz.

1. Herzberg ‘s Motivation-Hygiene Theory.

2. Necessitate Fulfilment Theory.

3. Social Reference Group Theory.

Smith Kendall and Hulin have suggested that there are five occupation dimensions that represent the most of import features of a occupation about which people have affectional responses, these are:

The work itself: The extent to which the occupation provides the person with the interesting undertaking, chances for acquisition and the opportunity of accept duty.

Wage: The sum of fiscal wage that is received and the grade to which this is viewed as just counterpart that of others in the organisation.

Promotion chances: The opportunity for promotion in the hierarchy.

Supervision: The ability is on the supervising to supply proficient aid and behavioral support.

Colleagues: The grade to which follow workers are technically adept and socially supportive.

However, a comprehensive attack requires that may extra factors be included before a complete apprehension of occupation satisfaction can be obtained. Such factors as the employee ‘s are, wellness, disposition, desires and degrees of aspiration should be considered. Further, his household relationship, societal position, recreational or strictly social-contribute finally to occupation satisfaction.


Harmonizing to Abraham A. Korman, there are two types of variables which determine the Job satisfaction of an person. These are:

1. Organizational variables, and

2. Personal variables.


1. Occupational Degree

The higher the degree of the occupation the greater the satisfaction of the persons. This is because of higher degrees of occupation carry greater prestigiousness and ego control.

2. Job Content

Greater the fluctuation in occupation content and the less the repetitiousness with which the undertakings must be performed, the greater the satisfaction of the persons involved.

3. Considerate Leadership

Peoples like to be treated with consideration. Hence considerate leading consequences in higher occupation satisfaction than inconsiderate leading.

4. Wage And Promotional Opportunities

All other things being equal these two variables are positively related to occupation

Satisfaction. An account for this determination lies in both theories discussed above.

5. Interaction In The Workgroup

Here the inquiry is, when is interaction in the workgroup a beginning of occupation satisfaction and when it is non? Interaction is must fulfilling, when

I. It consequences are being accepted by others.

two. It facilitates the accomplishment of ends.

Personal Variables

For some people, it appears occupation will be dissatisfying irrespective of the organisational conditions involved, whereas or others, most occupations will be personal variables like age, educational degrees, sex, etc. ,

1. Age

Most of the grounds on the relation between age and occupation satisfaction, keeping such factors as occupational degree invariables, seems to bespeak that there is by and large a positive relationship between the two variables up to the pre-retirement old ages and so there is a crisp lessening in satisfaction.

2. Educational Degrees

With occupational degree held changeless there is a negative relationship between the educational degree and occupation satisfaction. The higher the educational, the higher the mention group which the person looks to for counsel to measure his occupation wagess.

3. Role Percept

The different persons holder different perceptual experiences about their function i.e. , the sort of activities and behaviors they should prosecute in to a house makes occupation successful. Job satisfaction is determined by this factor besides.

4. Sexual activity

There is yet no confident grounds as to whether adult females are more satisfied with that their occupation than work forces. Keeping such factors as occupation and occupational degrees changeless, one might foretell this to be the instance sing the by and large lower occupational aspiration of adult females.

Scope OF STUDY: –

The range of this survey is to understand the satisfaction of the worker ‘s in Rail Coach Factory, Kapurthala.The survey is utile to the Rail Coach Factory direction to cognize the degree of satisfaction and demands of the workers.


To mensurate the degree of worker ‘s satisfaction at Rail Coach Factory Kapurthala,

To see the consequence of the steps being taken to heighten worker ‘s satisfaction and worker ‘s growing in the organisation,

To analyze the assorted factors which act uponing occupation satisfaction,

To offer utile suggestion.

Reappraisal of Literature: –

John M. Larsen Jr & A ; W.A.Owens Jr ( 1965 ) discusses the fluctuation in both the attitudes and effectivity of employee groups as a map of the quality of supervising, term of office, instruction, the ages of the group members, the dynamic interplay of single personalities and the emerging societal facets of the occupation. The demand of namelessness normally dictates that merely group standards can be obtained and the result is a heavy preponderance of group surveies. Therefore, in supplying an single standard of satisfaction, it might so be possible to look into both between-group and within-group satisfaction in an interesting and current theoretical frame

Edward E. Lawler III & A ; Richard J. Hackman ( 1971 ) did research on “ corporate net incomes and employee satisfaction ” . The writers examined the impression that executives would instead maximise their net incomes instead than put in their employee ‘s occupation satisfaction. They discuss how the simplification of many work

procedures, while intended to better an organisation ‘s net incomes, frequently result in a deficiency of satisfaction on the employee ‘s terminal. The interrupting down of work into little undertakings makes the worker ‘s occupation insistent and easy replaceable. While this procedure is designed to better quality it besides consequences in a lessening in morale. The writers examined how it is really non profitable for companies to go on to utilize these patterns because of the costs related to turnover, absenteeism and the eventual bead in merchandise quality.

Donald P. Schwab & A ; Marc J. Wallace Jr. ( 1974 ) examined many facets of occupation satisfaction investigated in recent old ages, satisfaction with wage appears to be most deserving of extra survey. Employee satisfaction with wage should be of peculiar importance to organisations if for no other ground than that wage

constitutes a significant — frequently the major — cost of making concern. Despite its importance, nevertheless, considerable contention has surrounded treatments of satisfaction with wage, and merely late have we begun to larn something about the personal and organisational factors associated with wage satisfaction.

This survey examines six personal and organisational correlatives of wage satisfaction of both male and female non-exempt employees in a big house fabricating lasting consumer goods. In general, the consequences indicate that although satisfaction with wage is related to several of the ascertained variables, the huge bulk of the discrepancy in wage satisfaction is non explained with the variables used in this survey.

Gene Milbourn Jr. & A ; J. D Dunn ( 1976 ) article presents a survey which aims to help operating directors of little organisations in finding the demand for carry oning audits of employee attitudes, choosing an appropriate questionnaire to garner attitudinal informations, and interpretation and utilizing the information collected to

Improve managerial patterns and organisational operation. Job satisfaction is a experiencing an employee has about his work, wage, promotional chances, supervisor, and colleagues. More specifically, it is the “ enjoyable emotional province ensuing from the assessment of one ‘s occupation as accomplishing or easing the

accomplishment of one ‘s occupation values. Managerial policies and patterns determine the degree of worker satisfaction/dissatisfaction toward each of the five constituent dimensions. The brief strategy above shows that directors are responsible for planing or making a work environment where employees are

able to be satisfied and productive. A managerial policy on publicity, for illustration, is seen to consequence both occupation satisfactions with publicity and employee public presentation.

Richard D. Arvey, H. Dudley Dewhirst & A ; Edward M. Brown ( 1978 ) examined two hundred and 45 working degree scientists and applied scientists participated in a longitudinal survey in which their directors had been trained in a Management by Objectives plan. Subjects completed two questionnaires, the latter being completed 21 months after the first designed to measure perceptual experiences of their directors ‘ end puting behaviors along four dimensions derived utilizing factor analytic processs ( Goal Clarity and Planning, Subordinate Freedom, Feedback and Evaluation, Participation in Goal Setting ) and their reported intrinsic, extrinsic and entire satisfaction. Dynamic correlativities ( Vroom, 1966 ) were computed between alterations in the end puting factors and alterations in the satisfaction variables and important positive relationships were observed. In add-on, consequences indicated that occupation undertaking ( research vs. development ) demonstrated a moderating influence on the end setting-satisfaction relationships. An unexpected determination was that there was a important lessening in sensed managerial behavior on the Goal Clarity and Planning factor over the 21 months. However, a important addition occurred on the Feedback and Evaluation factor.

Ashraf Shikdar & A ; Biman Das ( 2003 ) concluded Worker satisfaction improved significantly as a effect of the proviso of the assigned and participative criterions with public presentation feedback in a insistent industrial production undertaking. The maximal betterment in worker satisfaction was found for the participative criterion and feedback status. Merely this status had a important positive consequence on worker occupation attitudes. Monetary inducement, when provided with an assigned or participative criterion with feedback, added no incremental worker satisfaction or occupation attitudes gain. The participative criterion with feedback status emerges as the optimal scheme for bettering worker satisfaction and occupation attitudes in a insistent industrial production undertaking.

Angelia Herrin ( 2004 ) states that the direction literature is full of advice for executives who want to present effectual public presentation reappraisals of employees, nevertheless, employees are non utilizing reappraisal Sessionss to speak about what they want and need. In this article, the writer discusses the demand for employee satisfaction

in their workplace. To transport out the employees ‘ concerns with respects to their occupation, they must hold the accomplishments to voice it out during public presentation reappraisals. They must understand that workplace satisfaction is a bipartisan street in this article, the writer besides stresses out the function of directors in doing the employees understand that declaration of dissatisfaction will non acquire much reaction instead proposals to assist work out a job will acquire an immediate response. To make such, the writer listed some of the best attacks in transporting out the employees ‘ concerns during meetings.

Chris Silva ( 2006 ) focuses on a lessening in the satisfaction of workers towards their benefit degrees. In the 2006 Rewards of Work study of Segal Co. , there is a lessening in employee satisfaction with all types of benefits which include retirement benefits, wellness attention, profit disposal satisfaction and benefit degree satisfaction.


Kurt Matzler & A ; Birgit Renzl ( 2006 ) states that employee satisfaction is considered as one of the most of import drivers of quality, client satisfaction and productiveness. In this survey we investigate an of import driver of employee satisfaction. We argue that interpersonal trust ( trust in direction and trust

in equals ) strongly influences employee satisfaction and, as a effect, employee trueness. To prove the relationships between these concepts we measured trust in direction and trust in equals, satisfaction and trueness of employees of an Austrian company in the energy sector.

Matt Wagenheim & A ; Stephen Anderson ( 2008 ) states that the intent of the survey was to research the relationship between front-line employee occupation satisfaction and client orientation. Data for this survey were collected through the usage of a study instrument completed by 146 front-line employees of a regional subject park in the sou’-east United States. Simple Linear Regression analysis was used to prove the relationships under reappraisal. Consequences of this survey showed that employees who are more satisfied with the relationship they enjoy with colleagues have a higher client orientation. Significant relationships were non found between any other dimension of occupation satisfaction ( including overall occupation satisfaction ) and employee client orientation. In add-on, no important relationship was found between any demographic features reviewed and client orientation. The consequences of this survey suggest that employees of recreation-related organisations respond otherwise to occupation satisfactions as they relate to client orientation instead than employees of other concern types. Consequences of this survey may assist theme park

directors better facilitate client orientation through improved relationships between front-line employees.

Paul E. Madlock ( 2008 ) examined the influence of supervisor communicator competency and leading manner on employee occupation and communicating satisfaction. Participants were 220 persons ( 116 work forces and 104

adult females ) working full-time for a assortment of companies in the Midwest. The findings indicated a strong relationship between supervisors ‘ communicator competency and their undertaking and relational leading manners, with supervisor communicator competency being a stronger forecaster of employee occupation and communicating satisfaction. More specifically, the findings indicated that supervisor communicator competency accounted for 68 % of the discrepancy in low-level communicating satisfaction and about 18 % of the discrepancy in

low-level occupation satisfaction. More of import, these findings provide an association between communicating, leading, and employee occupation and communicating satisfaction.

Introduction TO ORGANISATION: –

Established in 1986, theA Rail Coach FactoryA ( RCF ) was the 2nd manager fabricating unit ofA Indian Railways. The RCF is in the town ofA KapurthalaA in theA IndianA province ofA Punjab.Its foundation rock was laid by the so Prime Minister of India Mr.A Rajiv Gandhi. It has manufactured around 16,000 passengerA coachesA of 51 different types includingA ego propelled rider vehicles. This end product constitutes over 35 % of the entire population of managers on Indian Railways. RCF is at the threshold of puting an all clip record by fabricating more than 1400 managers during the Fiscal Year 2005-06 including around 150A chromium steel steelA managers and 260 AC 3 Tier managers in corten steel shell design. Industry of managers began on 19th September 1987 and the first manager was rolled out on 31st March 1988. RCF ‘s production has increasingly gone up. Rail Coach Factory, Kapurthala, a Production Unit of Indian Railways, spread over an country of 1200 estates is located merely 8kms from Kapurthala 20 ferozpur main road. This is the most modern fabrication unit in Indian Railways and one of the largest manufacturers of managers in the universe. Established in 1986, RCF is a manager fabricating unit of Indian Railways. RCF has already carved a niche in the industrial scenario of the state at big and Indian Railways, in peculiar.


Rail Coach Factory, Kapurthala, being the premier manager fabricating unit of Indian railroad, has taken the lead and met the challenges set for it by Railway Board. RCF has non merely achieved newer highs in production volumes but it has besides developed new merchandises that can transform the manner Indians travel or the IR.Various accomplishments of RCF are: –

1. Though their production is demanding by any criterions, but RCF made a quantum leap in increasing the production of chromium steel steel managers a twelvemonth before. This is important because it has been achieved together with the highest of all time overall production of 1568 managers during the twelvemonth.

2.With of all time increasing outlooks from RCF, Railway board threw up an another challenge on it, when hon’ble curate for Railways Ms. MAMTA BANERJEE announced a dream undertaking of developing an air- conditioned dual Decker manager in the rail budget-2009. RCF along with RDSO took up the challenge came out with a surprise when the paradigm of a universe category air status dual Decker manager was unveiled at New Delhi on Mar-31-2010, doing the dream a world in merely 9 month from its conceiving.

3.While undertaking for capacity enlargement from 1000 to 1500 managers per annum are about complete, a consolidation stage has set in now at RCF, where the freshly created assets are being integrated with the bing substructure. This will assist RCF in increasing the production, particularly that of chromium steel steel managers.

4. Duranto managers furnished with high terminal insides and oculus catching vinyl wraps on their outsides received broad spread acclamation from media and general populace. Paint less unstained steel managers with nano-coating were turned out for the first clip in experimental footing, which may alter the skin color of Indian Railways besides cut downing the care attempts and care cost.

Research Methodology: –

Methods used for informations collection-

1. Questionnaire

2. Interview

The type of study conducted required a mix of both structured every bit good as unstructured inquiries. Questions included general profile of respondents, structured and subjective/ clear ended type of inquiries. Dimensions lending to employee satisfaction were identified as follows:

Superior-Subordinate relationship


Career development




Pay and benefits


Sample Size- 60 employees

Sampling- Random Cluster Sampling

Beginning of information- Primary ( Questionnaire ) and Secondary ( Books and Internet )

Interview was in a signifier of a insouciant talk about the employee satisfaction degree with the employees at the clip of distribution of questionnaires. The Mean-SD mark is calculated of each point under these dimensions utilizing SPSS package. The Correlation is besides calculated for all intra and inter points of the parametric quantities mentioned. Finally the factor analysis is done to find which component contributes most towards employee satisfaction.


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