Knowledge-based organization

Knowledge-based organisation


Most administrations in one manner or another have embraced the impression that to run efficaciously in today ‘s economic system, it is necessary to go a knowledge-based organisation ( Alvesson, 1993 ) . But few genuinely understand what that means or how to transport out the alterations required to convey it approximately. Possibly the most common misinterpretation is the position that the more a company ‘s merchandises or services have knowledge at their nucleus, the more the organisation is, by definition, cognition based.

The knowledge-based society of the twenty-first century is characterized by cognition coevals as the primary beginning of wealth and societal wellbeing. This economic development, facilitated by networked actions of a assortment of planetary histrions using new information and communicating engineering ( ICT ) including Internet engineerings, is basically altering “ the regulations of the game ” of executing in both private and public administrations. Consequently, new constructs, models, theoretical accounts and theories are required in order to increase our apprehension of the rules of the creative activity and usage of cognition and information as a resource. This development both in theory and in pattern is apparent because, contrary to the traditional factors of production, cognition and information are partially intangible in nature. It is hence critical for administrations to supply a holistic position of contextual factors which have an impact on the creative activity, processing, storage, care and usage of information and cognition as a resource. Furthermore, administrations must cognize more about the agencies that affect processes related to knowledge and information.

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Knowledge-Based Organisation in Malaysia

In the early 1980s, when the Nipponese progresss in the economic system and began to do great impacts on the concern province of personal businesss, cognition work began to do headroom to the workers ‘ degrees. The Nipponese endeavors show their manner to knowledge work at the workers ‘ degrees through such patterns as QCC activities, 5S activities, “ Kaizen ” suggestion strategies and the similar. These patterns continue to lend to bettering productiveness and fight in production. By mid 1980s, Japan has overwhelmed other western companies and administrations with their low cost and high quality merchandises by it techniques and quality tools.

Malaysia as any other states in the universe is traveling towards bettering their information engineering installations and services. After accomplishing independency on 31 August 1957, Malaysia was fundamentally a resource-based state and depending on the extraction of natural resources. The demand to supply occupations for the local population so was one of the primary focal point of the economic development programs. In order to vie with Nipponese administration success Malayan authorities in the Malayan Context of Industrial Development has accent acquisition in every national docket.

The Ministry of International Trade and Industry ( MITI ) Malaysia launched the First Industrial Master Plan, 1986-1995 ( IMP1 ) in 1986 with the chief focal point is to apologize the industrial growing procedure and the growing of fabrication industry. The Malayan Prime Minister foremost mooted Vision 2020 in 1991 and it is Malaysia national vision for the state ‘s go oning development into a developed state ( Ahmad Sarji Abdul Hamid, 1993 ) . Even with the success of the IMP, the Total Factor Productivity ( TFP ) growing recorded over the period 1992-1997 was below the expected degree. The manufacturing-based industrialisation scheme will merely take the state into an industrial society and this will non be sufficient to accomplish the post-industrial/advanced industrial society and a civil society as envisaged in the Vision 2020 ( NITC, 1998 ) .

As Malaysia prepares to go a knowledge-based economic system, new strategic focal point calls for the state to work towards the digital economic system and a knowledge-based economic system. The national response to this is the National IT Agenda ( NITA ) to direct the advancement and the Multimedia Super Corridor ( MDC, 1999 ) and its associated plans that aim to make the “ IT waves ” towards this new economic system ( NITC, 1998 ) . Organisations will hold to refocus their schemes to be globally competitory. The new competitory scheme will be knowledge-based, and administrations will hold to be knowledge-focused. Even if production of touchable end products is the nucleus concern, the competitory scheme will hold to be knowledge-based. In other words, the fight of an administration will be its cognition instead than is physical end products. The proposition here is that pull offing and working organizational cognition or cognition direction is a strategic focal point for administration to accomplish fight, and the learning administration is the result of this strategic procedure.

Knowledge Management enterprises are developing in a broad assortment of authorities sectors in changing states around the universe and this conference will supply and intergovernmental forum for the treatment of best pattern in public sector cognition direction.

A recent study… reveals that 73 % of authoritiess feel they have made errors in puting up their on-line systems and 56 % say that the work has taken longer than expected. Nonetheless, 89 % are non yet tired of implementing e-government.

By puting single services online, authorities sections could accomplish cost nest eggs of up to 25 per centum. If sections collaborate to supply a one-stop store for a smattering of services-say, by making a World Wide Web site where you apply for a driver ‘s licence, pay a traffic ticket, and do an assignment for an emanation inspection-the figure raises to 45 per centum. Geting sections to join forces is the slippery portion.

What is Knowledge?

Knowledge as we all know comes from a rhythm that involves the transmutation from informations to information and to knowledge. Information if it is non interpreted consequently will non be knowledge. Knowledge is an organized combination of informations, assimilated with set of regulations, processs, and operations learnt through experience and pattern and without intending cognition are merely information or information ( Bhatt, 2001 ) . It is merely through significance that information finds life and becomes knowledge ( Bhatt, 2000 ) .

McDermott describes six features of cognition that distinguish it from information ( McDermott, 1999 ) :

1. Knowledge is a human act.

2. Knowledge is the residue of thought.

3. Knowledge is created in the present minute.

4. Knowledge belongs to communities.

5. Knowledge circulates through communities in many ways.

6. New cognition is created at the boundaries of old.

In today competitory environment, administrations are viing which each other to accomplish a high competitory advantage. In this epoch information is now considered as the most of import assets in administration. Information comes from cognition and cognition comes from the head and experience of an persons. Davenport and Prusak ( 1998 ) have provided the undermentioned definition of cognition:

Knowledge is a unstable mix of framed experiences, values, contextual information, and expert insight that provides a model for rating and integrating new experiences and information. If originates and is applied in the heads of apprehender. In administrations, it is frequently becomes embedded non merely in paperss of depositories but besides in organisational modus operandis, procedures, pattern, and norms.

Knowledge direction emphasizes on the inter-personal communicating over the mere gaining control and storage of cognition. Organizational rational assets and capital are the most priority facets of the cognition direction attempts. Knowledge is the of import elements in a value-chain. This value concatenation includes informations, information, cognition, wisdom, and the conceptualization of cognition direction as a procedure of polish, leveraging informations and information to the more valuable degree. These value-added elements can assist administrations in job resolution and decision-making to better public presentation and increase inventions. Innovation is an on-going procedure in which administrations create jobs, specify them, and so develop new cognition for their solution ( Beveren, 2002 ) .

Knowledge Management

Knowledge direction is an emerging tendency. This is because administrations have started to recognize the importance of cognition in order to accomplish competitory advantage. Recent old ages have seen an explosive addition of involvement in cognition direction. Equally good as a monolithic spring of books and articles on KM, many organisations have embarked upon their ain KM programmes. A recent KPMG study ( KPMG, 1998 ) of 100 taking UK houses found that a astonishing 43 % of respondents were set abouting some sort of KM enterprise.

For an administration to last they must be able to travel one measure further from their rivals and would be able to distinguish themselves between other. Making and prolonging a competitory advantage a one manner of accomplishing ends. To coupe with these quickly altering environments, administrations needs to cognize what are their corporate cognition assets and pull off these assets to prolong competitory advantage. Knowledge belongs to the household of increasingly increasing corporate assets, like direction systems, trade name individuality, client information and corporate repute ( Pascarella, 1997 ) . Knowledge is a individual, extremely personal plus and represents the corporate expertness and attempts of webs and confederations.

Knowledge direction has going the most critical facet in administration to accomplish competitory advantage. Nonaka ( 1991 ) stated that in an economic system where the lone certainty is uncertainness, the one certain beginning of enduring competitory advantage is knowledge. Harmonizing to McCampbell ( 1999 ) , to hold a successful cognition direction undertakings, cognition direction was at least partly responsible for a major transmutation of one big confer withing house and the transmutation was all-embracing in footings of a pronounced betterment in fiscal consequence for the house while engaged in cognition direction patterns.

Knowledge Management is multi-disciplinary attack and has now going really powerful construct. It is quickly turning pattern used as strategic tool for administration to bring forth efficient and productive merchandise and services. This construct helps administrations to seek and maximise value by assisting people innovate and acclimatise in the face of alteration. As the universe is traveling towards a planetary “ knowledge economic system ” , proper direction and pattern of cognition can transform services and merchandise and set value into it. As planetary competition based on cognition intensive merchandises or services fleetly increase, it is small admiration that administrations are seeking ways to tackle cognition through concern schemes and knowledge direction tools and techniques ( Vandermerwe, 1997 ) .

Many administrations are already booming in our progressively knowledge-intensive universe, frequently referred to as the “ new ” or knowledge economic system. These administrations are accomplishing success by concentrating on how cognition can be used to present value to the administration and its stakeholders. Knowledge direction helps people prepare for an environment of invariably switching demographics, industries, economic systems, and client demands by guaranting that people have the expertness and information they need in order to decently measure concern jobs and chances.

Knowledge Management is a procedure that helps administrations to happen, choose, form, circulate, and reassign of import information and expertness necessary for activities such as job resolution, dynamic acquisition, strategic acquisition and decision-making ( Gupta, Iyer and Aronson, 2000 ) . Knowledge direction caters the critical issues of organisational version, endurance and competency in face of progressively discontinuous environmental alteration. Basically, it embodies organisational procedures that seek interactive combination of informations and information processing capacity of information engineerings, and the originative and advanced capacity of human existences ( Malhotra, 1998 ) .

Tacit and Explicit Knowledge

There are two types of cognition. Knowledge that can non be articulated is called silent cognition. In administrations, silent cognition is the personal cognition used by members to execute their work and do sense of their universes ( Choo, 2000 ) . Tacit cognition is besides every bit of import as expressed cognition. The lone job that occurs is that silent cognition is difficult to be explained and communicate. As Michael Polanyi the chemist-turned-philosopher who coined the term, put it, “ We know more than we can state. ” Polanyi used the illustration of being able to acknowledge a individual ‘s face but being merely mistily able to depict how that is done.

Contrast to tacit cognition, expressed cognition is the cognition that has been articulated, gaining control in the signifier of text, tabular arraies, diagrams, merchandise specifications and so on ( Cortada, 2000 ) . Explicit cognition is besides cognition that is expressed officially utilizing a system of symbols and can hence be easy communicated and diffuse ( Choo, 2000 ) . This type of cognition is the most accepted and captured by administrations. Most administrations concentrate more on explicit cognition because it is easy to understand and gaining control ( Barlow, 2000 ) . Both silent and expressed cognition are really of import and critical to organisational information or knowledge direction system development. It is merely a affair of identify and captured it to do it as an valuable assets.




  • Personal Tacit
  • Self-Motivated Creativity
  • Know-how
  • Know-What
  • Know-Why


  • Cultural Tacit
  • Organizational Tacit ( e.g. Causal Ambiguity )
  • Regulator Assets ( Copyrights, Patents, Trademarks )

There are three types of explicit cognition occupant in any administration

1. Cognitive cognition,

2. Advanced systems accomplishments, and

3. Systems apprehension.

In Figure 1, Meso and Smith ( 2000 ) described cognitive cognition, besides termed “ know-what ” is the “ basic command of a subject that professionals achieve through extended preparation and enfranchisement ” ( Quinn et al. , 1996 ) . Advanced skills or “ know-how ” refer to the “ ability to use regulations of a subject to complex real-world jobs ” ( Quinn et al. , 1996 ) . Systems apprehension, besides termed “ know-why ” is the deep apprehension of the web of cause-and-effect relationships underlying a subject ( Quinn et al. , 1996 ; Nonaka, 1991 ) .

The creative activity of new cognition comes from the on-going inventions form larning administrations. Therefore, organisational acquisition occurs at the intersection of tacit and expressed cognition during the interaction of the assorted employees, sections or squads in an administration ( Nonaka, 1991 ) . Sustainable competitory advantage consequences from invention. Invention in bend consequences from the creative activity of new cognition ( Meso and Smith, 2000 ) .

Knowledge Creation

It is process how administration gathers internal and external information in one system. Knowledge creative activity refers to the ability of an administration to develop fresh and utile thought and solution ( Marakas, 1999 ) . Nonaka ( 1994 ) identifies four mechanisms for cognition creative activity:

1. Socialisation – whereby one single portions tacit cognition with other. Sharing of experiences through observation, imitation and pattern ;

2. Combination – whereby one pieces of expressed cognition is combined with other ;

3. Externalisation – whereby silent cognition is made explicit ; and

4. Internalisation – procedure of sing cognition through an expressed beginning, where explicit cognition is converted into tacit.

Meanwhile Rovertson ( 2001 ) has identified four types of organizational cognition:

1. Conscious, which is an person ‘s expressed cognition ;

2. Automatic, which is an persons inexplicit cognition ;

3. Objectified, which is expressed, societal cognition, and

4. Collective, which is inexplicit, societal cognition.

Knowledge Capture

Knowledge can be captured inside and outside administration. The captured cognition so will be integrated within one system in administration as a resource.

The intent of cognition direction is to incorporate internal and external cognition at all clip in order to get by with environmental alterations both within and outside the administration, to work out bing job every bit good as to introduce for concern enlargement.

Beveren ( 2002 ) provides a theoretical account where information is acquired through the detectors and processed in the encephalon by utilizing anterior cognition ( see Figure 1 ) . Where:

Knowledge is the stock of conceptual tools and classs used by worlds to make, roll up and portion information.

During the processing of information, new cognition can be acquired or created for future usage, when more or new information is acquired and processed.

Knowledge Dissemination

Knowledge airing in corporate cognition is affecting with the activity to circulate or distributes cognition to members in administration. Knowledge benefited to organisation if they can circulate. Knowledge needs to administer and shared if an administration to leverage value from it ( Bhatt, 2000 ) .

Beveren ( 2002 ) illustrates how cognition is transformed into information within the encephalon to be communicated externally through linguistic communication or presentation ( see Figure 2 ) . Language in this theoretical account includes all signifiers of communicating, such as written, verbal and body linguistic communication. In this theoretical account, the anterior cognition contained in human encephalons is required for the creative activity of information, merely as the creative activity of cognition frequently requires the input of information through the detectors to the encephalon. The initial formation of anterior cognition has been a immense country of argument for many old ages and has been discussed from two opposed places, the empiricists and the nativists.

Organizational Learning

2.5.3 Knowledge Sharing

The organizational creative activity of differential cognition, at its cardinal portion, springs erratically and unwittingly from societal interchanges between competent administrations. Thus the importance of organisational behavior in accommodating to alter is axiomatic. Unfortunately, our apprehension of the procedures of organisational alteration is rather limited. The basic facts of human knowledge are that our encephalons have the capacity to set up an highly big figure of possible webs of connexions, but merely a little fraction of this possible can be realized. Indeed, the growing of cognition and the possibility of invention depend on the rawness of present connexions ( Loasby, 2000b ) .

Knowledge sharing merely takes topographic point on a important graduated table where administrations have organized themselves into communities of pattern. These communities need to be “ integrated ” to the company ‘s scheme and its organisational structure.The phenomenon of communities of pattern is known under different names. The World Bank, for illustration, is leveraging planetary cognition sharing to achieve its end of going a clearinghouse for expertness on sustainable development ( Wah, 1999 ) and they are called thematic groups ; in Hewlett Packard they are “ learning communities ” or “ learning webs ” ; in Chevron they are called “ best pattern squads ” , and in Xerox they are know as “ household groups ” ( Denning, 2000 ) .

Many practicians pf cognition managementincreasingly see “ knowledge sharing ” as a better description of what they are about than “ knowledge direction ” . Advantages of “ cognition sharing ” as a term include its commonsensible understandability, along with a certain grade of inter-activity implicit in any sharing.

Drawbacks of cognition sharing include the possibility that even sharing is insufficiently synergistic, and that it implies ( falsely ) that the being of cognition precedes the sharing procedure, thereby ( wrongly ) dividing cognition direction from cognition creative activity and invention and research.

Knowledge Exploitation

Knowledge development is one of the critical parts in corporate cognition. Knowledge development means doing knowledge more active and relevant for the administration in making values. If an administration did non happen it easy to turn up the right sort of cognition, the administration may happen it hard to prolong its competitory advantage ( Ganesh 2001 ) .

There are certain indexs for an administration ‘s ability to make, disseminate and use cognition. Demarest ( 1997 ) identified six cardinal inquiries an administration has to reply to take part in cognition direction efficaciously:

1. The civilization, actions and beliefs of directors about the value, purpose and function of cognition ;

2. The creative activity, airing and usage of cognition within the administration ;

3. The sort of strategic and commercial benefits a administration can anticipate by the usage of effectual cognition direction ;

4. The adulthood of cognition systems in the administrations ;

5. How a administration organise for cognition direction ; and

6. The function of information engineering in the cognition direction plan.

Using Demarest ‘s theoretical account, McAdam ( 2000 ) in his research on “ A comparing of public and private sector perceptual experiences and usage of cognition direction ” found that in footings of cognition building, administrations recognised the demand for both a scientific and a societal building of cognition if the benefits of cognition direction were to be realised. Knowledge incarnation was found to be extremely dependent on employee interchange, which must be recognised as a beginning of cognition and key to the success of cognition incarnation in administrations ‘ airing and “ usage ” . Approaches to knowledge airing as portion of a KM system were found to be chiefly ad hoc. There was small systematic usage of the more sophisticated methods available. The use/benefits of cognition direction within the administrations studied was based chiefly on decreased costs, and improved quality and efficiency.

Creating, managing and reassigning cognition is the top of docket for a turning figure of administrations in the Chase survey. They believe cognition direction would better public presentation and consequence such as improved determination devising, increased reactivity to client, improved efficiency of people and procedures, increased ability to introduce and improved merchandises and services ( Chase, 1997 ) . Although administrations recognised the importance of making, managing and reassigning cognition, the research findings besides found that many of the administrations still have been unable to interpret this competitory needs into schemes. Other decision from his survey is that the best pattern administrations are sing great trouble in interpreting cognition direction theory into pattern.

Communities of Practice

In today ‘s administrations community of pattern seems really of import for employees to lend and portion their tacit and explicit cognition for the administration development. Community of pattern can be define as a group of practicians who portion a common involvement or passion in an country of competency and are willing to portion the experiences of their pattern. Community of pattern can play an of import function in leveraging cognition in administration. Gamble and Blackwell ( 2001 ) defined community of pattern as aggregations of persons bound by informal relationship who portion a similar work function in a common context. They are groups that:

1. Come together voluntarily for a shared intent ;

2. Have members that identify themselves as portion of the community ;

3. Repeatedly prosecute in activities with other member s and communities ;

4. Have interactions that last for an undetermined period of clip.

An indispensable ingredient of cognition sharing plans in big administrations is the community of pattern. In set abouting cognition sharing plans, most administrations have found – Oklahoman or subsequently – that the nurturing of knowledge-based communities of pattern is a sine qua non to enabling important cognition sharing to take topographic point. Such communities are typically based on the affinity created by common involvements or experience, where practicians face a common set of jobs in a peculiar cognition country, and have an involvement in happening, or bettering the effectivity of, solutions to those jobs ( Denning, 2000 ) .

Establishing and fostering communities of pattern for cognition sharing plans can be accomplished in a assortment of ways ( Denning, 2000 ) .

1. Backing informal communities that already exist.

2. Asking practicians what issues they care about.

3. Teaching leaders to organize communities.

4. Establishing strictly practical communities.

5. Establishing communities among the “ incorrigibles ” .

Communities of pattern can add value into administrations in several of import ways:

1. Community of pattern can assist to drive scheme.

2. They can get down new lines of concern.

3. They can work out jobs rapidly.

4. They transfer best pattern.

5. They develop professional accomplishments.

6. They help companies enroll and retain endowment.

Organizational Culture

Organizational civilization is a critically of import facet for easing sharing, acquisition, and cognition creative activity. It is non homogenous and sometimes has subcultures ( McDermontt and O’dell, 2001 ) . An unfastened civilization with inducements built around incorporating single accomplishments and experiences into organisational cognition will be more successful ( Gupta, Iyer and Aronson, 2000 ) . Goh ( 2002 ) argues that one cultural dimension critical to knowledge transportation is co-operation and coaction. Recent research on co-operation in administration may assist increase organisational apprehension of the dynamic cognition transportation. Knowledge transportation requires the willingness of a group or single to work with others and portion cognition to their common benefit. Without co-operations and coaction civilization cognition transportation signifier persons and groups will non be successful.

Culture plays important map in the success of cognition direction executions. McDermontt and O’dell ( 2001 ) used a definition of civilization that helped to see its multiple degrees ( Figure3 ) . Following Schein ( 1985 ) , McDermontt and O’Dell defined civilization as:

The shared values, beliefs and patterns of the people in the administration. Culture is reflected in the seeable facets of the administration, like its mission and espoused values. But civilization exists on a deeper degree every bit good, embedded in the manner people act, what they expect of each other and how they make sense of each other ‘s actions. Finally, civilization is rooted in the administration ‘s nucleus values and premises. Often these are non merely unarticulated, but so taken-for granted that they are difficult to joint, unseeable to organisational members. Because of these beds of civilization, people can frequently move in ways inconsistent with the administration ‘s articulated mission and values, but consistent with its implicit in or nucleus values. Following this definition, in an administration with a cognition sharing civilization, people would portion thoughts and penetrations because they see it as natural, instead than something they are forced to make. They would anticipate it of each other and presume that sharing thoughts is the right thing to make.

In order to accomplish high degree of coactions and co-operations, there is a cardinal variable needed. It is a affair of trust. A high degree of trust is hence an indispensable status for a willingness to collaborate. Trust belongs to the country of human factors in cognition direction. It is defined as outlooks and acts that the members of the community direct to each other. In administrations trust supports and enables coaction and cognition sharing which are procedures related to knowledge direction. Collaboration and knowledge sharing are based on organisational civilization and clime, which can either support or forestall them ( Yoon, 2000 ) .

In order to get the better of ”cultural barriers ” to sharing cognition has more to make with how administrations design and implement their cognition direction attempt than with altering the bing organisational civilization ( McDermontt and O’Dell, 2001 ) . It involves equilibrating the seeable and unseeable dimensions of civilization ; visibly showing the importance of sharing cognition and edifice on the unseeable nucleus values. The companies we studied felt they are still larning how to make this efficaciously. McDermontt and O’Dell ( 2001 ) derive five critical facets about alining cognition sharing with the administration civilization.

1. To make a cognition sharing civilization, make a seeable connexion between sharing cognition and practical concern ends, jobs or consequences.

2. Match the overall manner of your administration instead than to straight copy the patterns developed by other administrations.

3. Associate sharing cognition to widely held nucleus values. By associating with nucleus values of the administration values, you make sharing cognition consistent with equals ‘ outlooks and directors ‘ considerations.

4. Human webs are one of the cardinal vehicles for sharing cognition. To construct a sharing civilization, heighten the webs that already exist. Enable them with tools, resources and legitimisation.

5. Enroll the support of people in your administration who already portion thoughts and penetrations. Directors need to promote and even force per unit area people to portion their cognition. Build sharing cognition into everyday public presentation assessment.

There must be a well-built civilization of uninterrupted betterment and acquisition, linked to job seeking and job resolution and focused on specific values such as merchandise quality and client service. Employees are encouraged to garner relevant information and to utilize and portion that information in job resolution and implementing advanced solutions and patterns ( Goh, 2002 ) .

Organisational Knowledge Structures

Organizational cognition construction is different than organizational civilization and clime in at least two important ways. The construct of cognition constructions trades with ends, cause-and-effect position, and other cognitive necessities. Furthermore cognition construction is more clearly linked to an administration ‘s program for endurance and more capable to alter than an administration ‘s civilization, neither of which alterations readily of provides specific schemes for action for an administration ( Lyles, 1992 ) . In developing cognition constructions, there are three phases that persons go through to make understanding ( Weick and Bougon, 1986 ) :

1. Agreement on which concepts gaining control and abstract their joint experience ;

2. Consensus on dealingss among these constructs, and ;

3. Similarity of position on how these related constructs affects each party.

Human resource is an of import plus and within these resources lays the cognition utile for administrations. In order to develop organisational cognition the function of single cognition is really of import.

Organizational Change

The administration ‘s creative activity of differential cognition, at its nucleus, springs erratically and unwittingly from societal interchanges between competent administrations. Thus the importance of organisational behavior in accommodating to alter is axiomatic. Harmonizing to Mort ( 2001 ) the apprehension of organisational alteration is unequal. The basic facts of human knowledge are that our encephalons have the capacity to set up an highly big figure of possible webs of connexions, but merely a little fraction of this possible can be realized. Indeed, the growing of cognition and the possibility of invention depend on the rawness of present connexions ( Loasby, 2000b ) .

Mort ( 2001 ) besides suggests a figure of issues that administrations could re-evaluate as they face inquiries refering the dependability of corporate cognition, its nature, value and chase.

1 ) Reliable proficient cognition:

a ) Are proficient informations in carbon monoxide reasonable signifier and are at that place inducements to make this?

B ) Is proficient cognition consensually accepted by organisational reappraisal ( internal/external ) ?

degree Celsiuss ) By what procedure is this done?

vitamin D ) Whose duty?

vitamin E ) Is this proficient cognition captured as documented, archived, organisational cognition?

degree Fahrenheit ) Using intranets, how is the dependability of informations, information, and cognition warranted?

g ) Are idiosyncratic and organisational dependable cognition differentiated ( different archives ) ?

H ) Presentations do non run into the standards of carbon monoxide esthesia and carbon monoxide sensualness – without text, they are equivocal and consequence in real-time, non brooding, review.

2 ) Reliable non-technical cognition:

a ) Are non-technical ”facts ” carbon monoxide sanely documented to make consensual corporate cognition?

B ) By what procedure is this done?

degree Celsius ) Is intra-firm connectivity seen as the manner to make a house ‘s differential cognition? – a corporate merchandise synthesized from idiosyncratic inputs.

vitamin D ) What processes exist for increased connectivity within the house?

vitamin E ) Is there firm-wide consensus that understanding on ”facts ” is more of import than their ”correctness ” ?

degree Fahrenheit ) Is there a firm-wide shared position that a house ‘s scheme is one incorporating – precisely those actions which form the information for the idiosyncratic programs of all its members?

Knowledge Management and Information Technologies

As the universe alterations, new cognition direction tools, engineerings, and capablenesss are being created and developed. Increased edification will play a major function in fostering the growing of KM. Other engineering progresss include package called cognition exchange platforms, which is used for purchasing and selling cognition, package to pull off corporate acquisition, knowledge workflow direction package, and knowledge profiling engineerings. These applications will progress structured and unstructured informations entree capablenesss, enhance information retrieval, and better capable affair expert designation ( Duffy, 2001 ) .

Information Technology is an indispensable tool for the publicity of cognition direction. Information engineering has made it imperative for cognition direction. The velocity with which information and information is coming at workers is supplanting their ability to absorb and categories the information into relevant constituents. Therefore, companies whose people have entree to the information and accomplishments necessary to descry tendencies and manage chances will hold a distinguishable competitory advantage in working market displacements. Furthermore, engineering has allowed today ‘s market leaders to construct a new strain of solutions that dissolve the boundaries of clip and distance to enable planetary value propositions to clients.

Information engineering has helped information and cognition to flux fluently within or outside administrations. Knowledge direction is a complex procedure for administration to maestro. First they must be able to place the critical cognition and find what their cognition creative activity procedures are. Administrations besides must capture the valuable cognition and circulate it to allow users. Finally these users will work this cognition for the administration development. In order to developed or make cognition, administrations must place types of cognition that needs to be put into precedence. More late, electronic databases, sound and picture recordings, synergistic tools and multimedia presentations have become available to widen the techniques for capturing and circulating content ( Denning 2000 ) . Karl Erik Sveiby contends that the confusion between cognition and information has caused directors to drop one million millions of dollars in information engineering ventures that have yielded fringy consequences. Sveiby asserts that concern directors need to gain that unlike information, cognition is embedded in people, and knowledge creative activity occurs in the procedure of societal interaction ( Sveiby, 1997 ) .

Knowledge Management as Competitive Advantage

The of import factor that defines the fight of an organisation is its ability to get, measure, shop, usage and discard cognition and information. It is besides vitally of import that the organisation spreads information to the market in order to last and boom. These are activities in which information engineering has played, and will go on playing, a really of import function ( Kock Jr. McQueen and Baker, 1996 ) . With proper procedure of cognition making, gaining control, airing and development administrations can break understand its competitory place and can be more effectual in choosing their concern schemes. Administrations besides can determine their markets in which their competes. As a consequence one peculiar administration can accomplish competitory advantage between their rivals.

In the socio-technical position described by Meso and Smith ( 2000 ) , recognizes that there is more to organizational cognition direction system than mere engineering. Organisational cognition direction system is seen as being complex combinations of engineering substructure, organisational substructure, corporate civilization, cognition, and people ( Figure 4 ) . The writer added that engineering substructure comprises the hardware, package, middle-ware and protocols that let for the encryption and electronic exchange of cognition. Three types of engineering substructure are found in an OKMS: cognition oriented engineerings, map oriented engineerings, and forte oriented engineerings.

Knowledge Management has become cardinal construct for those interested in the ever-changing events of the concern universe. Administration invests to a great extent in constructing KM systems. They must strategically measure their cognition resources and capablenesss, and need to set up their cognition scheme to prolong competitory advantages ( Civi E. , 2001 ) .

Knowledge direction can be seen as a manner to better public presentation, productiveness and fight, a manner to better effectual acquisition, sharing and use of information within administrations, a tool for improved decision-making, a manner to capture best patterns, a manner to cut down research costs and holds, and a manner to go a more advanced administration ( Martensson M. , 2000 ) . It is said that cognition direction can ease companies to confront the complexnesss attach toing the outgrowth of the knowledge-based economic system. By pull offing cognition, organisations can ( Beijerse, 1999 ) :

1. Improve efficiency ;

2. Better the market place by runing more intelligently on the market ;

3. Enhance the continuity of the company ;

4. Enhance the profitableness of the company ;

5. Optimize the interaction between merchandise development and selling ;

6. Better the relevant ( group ) competencies ;

7. Make professionals larn more expeditiously and more efficaciously ;

8. Supply a better foundation for doing determinations like make-or-buy of new cognition and engineering, confederations and merges ;

9. Better communicating between knowledge-workers ;

10. Enhance synergism between cognition workers ;

11. Ensure that knowledge-workers stay with the company ;

12. Make the company focal point on the nucleus concern and on critical company cognition.

Knowledge direction encourages employees to make, portion and benefit from cognition. Organisation captures cognition from inside and outside administration so documented and stored the cognition in cognition depository system as a mention in future. This cognition is the administration rational capital portfolio. Administration used this cognition to place their failing and strength, and to place their rival strength and to acquire new invention. To be competitory and success, administration must make and equilibrate rational capital portfolio. They besides need to put wide precedences and integrates the end of pull offing rational capital and matching effectual cognition procedures ( Wiig K. M. , 1997 ) .

In the Damodaran and Olphert ( 2000 ) article, they concluded that there is considerable account of the relationship between a knowledge-sharing civilization, cognition direction systems and alteration direction procedures and mechanisms. The findings of this survey uncover both the robust resiliency and continuity of organizational civilization in the face of technological alteration and suggest of import deductions for the alteration direction procedure and theoretical account. In a hierarchy of alteration activity persons at all degrees need to turn to the wagess, dangers, precedences and restraints perceived by persons. At top degrees in the organisational hierarchy a cardinal behavioral alteration is required. Persons need to alter from merely publishing exhortations to work in new ways to actively easing a passage from current to want forms of behavior.


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