Form 6

Candidate Performance Evidence Record for Holistic Assessment of Units

Use this form to record details of activities (tick as appropriate)

Observed by your assessor ? Assignments / Projects X
Seen by a witness ? Questions ?
Candidate Reflective account ? Learner explanation ?

Award: Level 3 Diploma. CYPW – 03

Learner Name: paige hale Registration Number:
Links to
Performance Evidence
Unit No.
Learning
Outcome
Ass.
Criteria
054 Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings 054

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Explain what it means to have a duty of care in own work role

The implements of care are to support the child you are taking care of. To support all the Childs needs for example if they are hungry or need changing or just general attention, this is very important when in charge of a child. Also to assess individual needs of a child as some may need more than others. To deliver planning around the child, to set standards and framework. You need to give the care that is set by the law. To safeguard, to support the vulnerable or at risk. To perform risk assessments. Make sure all staff has CRB checks. Another duty is completing written records it’s important to let other staff and most of all parents how the child is doing and progressing. Staff should keep up to CPD, so they know new things about the child. All staff should avoid favouritism as its not fair on others. Everyone should respect diversity, equality of opportunity. Giving the child your full attention is vital, also to get to know their needs and priorities but while respecting their confidentiality, as this is personal to the child. Last of all working in a team is a key skill, to communicate to each other about the needs of the children to make sure they are looked after to the full potential.

054

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Explain how duty of care contributes to the safeguarding or protection of individuals.

Safe guarding
Is protecting a child from abuse and neglect preventing their health and development. To ensure they are growing up in circumstances consistent with the provision of safe and effective care, that lets children have life chances and enter childhood successfully.

If a child is getting abused you must only tell line managers, you must not discuss the problem with anyone else as it is confidential. If staff are abusing the children you must whistle blow, which means tell the line managers to get the situation sorted out. Another safeguarding is doing a risk assessment on the surroundings e.g broken toys. Be transparent by letting others know where you are if you are going somewhere with a child so you do not get accused of anything if something happens to that child.

How to contribute, by filling in the register this will help if a fire occurs.If a stranger comes you must ask for I.D or a parental password, this will provent children going home with wrong adult. Safeguarding is also preserving respect of children and dignity. You must try to be a positive role model for them this will encourage them. Reporting concerns and allegations. Being staff you must try to make professional judgments and do what you think is best. Following Policies and Procedures/Frameworks/Values/Legislation

Legislation/Framework
EYFS
ECM
UN convention
Children Act 1989
Data Protection Act 1998

Policies
Equal opportunities
Confidentiality
Recruitment of staff
Health and safety

Values and Principles
They are common set values and principles for workers in care setting. They are based on human rights to which all are entitled. These values are put into practice in their day to day tasks.

054
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1
Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights

At occasions people’s rights appear to be at odds with duty of care, presenting you with a dilemma on what to do. You should respect parents/child/careers views and actions. Also respecting choice, respect, gender, religion.

A conflict could be a parent’s attitude towards something, for example they might not want their child to be in an activity but you must reassure them that their child is safe and needs to participate as it will help their skills develop.

Unsafe behaviour is unacceptable, such as drugs, alcohol, arriving late, bullying and vandalism. You must never send an unknown person to collect your child and you must not ask confidential information about another child.

You must interfere with a parents right of choice, it is down to the parent to be responsible and let their child develop and learn.

Religions can be a conflict as some parents may not want their child to learn about other beliefs or take part in religious activities. You have to explain to the parent that children need to learn and respect other beliefs in order to understand.

Giving medication can be seen as a conflict as some parents want you to give their child medication but you can only give what the doctor as prescribed.

Confidentiality, for example if someone else wanted to know what book level another child is on they are not allowed to know as it is confidential to that child. You must explain this to the adult asking.

054

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Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care

You must implement policies and codes of practice.

Always follow Children Act 1998 on the rights of a child.
In anything that happens always make sure you have the individuals best interest in mind. Maintaining professional boundaries is vital as you are being a positive role model to the children and they will follow what you do. If there is any concern you must report or log it so parent and staff will know. If this leads any further you must report to the line manager. Always respect parent’s responsibilities and don’t interfere. If needed have one to ones with parents to reassure them if they have any problems. Offer as much support as possible.

054
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3
Explain where to get additional support and advice about conflicts and dilemmas.

To get support you can read policies and procedures.
You can also get help from text books, websites, members of staff, safeguarding operator or health visitor. These people will know how to help you and give the best advice.

There are lots of other people you can get advice from such as Doctors
Counsellors
Sure start
Child line
Parent line

054

3

1

Describe how to respond to complaints

In the event that you have a complaint, please speak in the first instance to our Nursery Manager. If you wish to take your complaint further, you will be asked to put your concerns in writing to the Nursery Executive Director. You have the rights to contact the Ofsted Regional Office 08456 404040

To deal with a complaint you must actively listen without interrupting. When they have finished explaining ask them if there is any other information they should know and then thank them for reporting the complaint. When listening to a complaint you must not judge and stay positive. You must talk in private and not be overheard. Agree that the problem exists. Do not disagree or argue. You must treat the problem seriously. You should apologise for the problem and assure the complaint. Then you should resolve the problem to the best of your ability. If necessary provide an alternative solution until the complaint is satisfied. You should resolve the problem to the best of your ability but within the policy guidelines.

054
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Explain the main points of agreed procedures for handling complaints.

First you must acknowledge the complaint by talking about it and logging it.

A nursery policy to respond to complaints is to discuss informally or arrange a meeting. If the issue is not resolved a holding letter will be sent to central office and there will be a response in 28 days.

If the issue is still not resolved a letter will be written to regional operations manager and responded to in 28 days.

If the issue is still not resolved you must write a letter to regional operations director you should receive a letter in 28 days.

A review and appeal will happen.

054

Bibliography
http://www.kidsunlimited.co.uk/downloads476236W7634X7CAWU7MU74/complaints-policy.pdf/complaints-policy.pdf/