CT236- Principles for implementing duty of care in health, social care or children’s and young people’s setting. 1. Explain what it means to have a duty of care in own work role.

-Person centred care.
-Working within policies and procedures
-Working within rules and regulations
-Giving each individual their own privacy/dignity.
-Making the individuals have their own independence, try to get them to do things themselves if they are capable of doing it. -Team work, working part as a team or within a team.
-following the guidelines.
2. Explain how duty of care contributes to the safeguarding or protection of individuals.

Having a duty of care should guarantee the safeguarding of each individual in my care. Risk assessments; carrying out and reviewing risk assessments for all of the activities we do and places we go ensures that thought and concerns is given to how we do things every day, this way I ensure risks concerning equipment and activities are minimised and therefore reducing the risk of any injury or harm to the individuals and myself . Recognising potential hazards and eliminating them, this could include infectious diseases too. Policies and procedures having clear rules and boundaries.

Conforming to legislation by adhering to laws such as health and safety and safeguarding. Understanding signs of neglect/abuse. Making observations and assessing individuals. Training and development ensuring that my training with regards to first aid and safeguarding procedures are up to date and regularly retested or reviewed to ensure that I am refreshed with everything.

3. Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights.

In out care setting the individuals have got dementia so they may not have the ability to judge what is good for them and what is not. In those cases it is our responsibility and job as carers and as a team to provide them what we judge is best for them in some other cases they may have the skills to get involved in the decisions and this can lead to conflicts and dilemmas. Potential conflicts between the individual and carer in our job role can arise from disagreeing in certain questions.

For example; what is healthy to eat what is not, what it more important when having a meal quality or quantity, what activities or forms of entertainment such as films, songs etc.. are mentally and emotionally adequate and so on.

4.Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care. If a conflict arises you can never force an individual to do or not to do thigs unless the law allows you to do so. What i can do if a conflict arises between me and an individual is to provide all the information about the risk carried by there descion in a supportive, encourging way, and then let them make their own choices. Everytime when a conflict arises i should record what actions were taken to provide every source for the individual to make their own descions and what choice they made. I always should seek advice at my line manager if needed to do so too.

5. Explain where to get additional support and advice about conflicts and dilemmas. To get additional support about conflicts and dilemmas i would go to my line manager or i would get informations from outside agencies, or i could also look on the internet to see if i could get any answers or information from there or things that would be able to help me out. I would also try ang get support from my work place, like speaking to other team members to see if they could support me or help me out because they may know more things and then would be able to help me. I could also look in the policies and procedures to find out more information.

6. Describe how to respond to complaints.
If somebody made a complaint to me for example; a residents family memeber wasnt happy about the individual and they came to me about it i would respond in a polite manner back to them and would ask them why they are not happy and then once they have told me i would act upon it immediatly to try and improve in what the matter was and to get the individuals family member happy with what i am doing. If the complaint was really bad i would then go to my manager to see if she has any information on what to do and to also help me solve the situation so that they are happy and dont have no complaints.

7. Explain the main points of agreed procedures for handling complaints. Making sure the setting has a complaints policy is in place and that everyone working in the setting is familiar with the procedures to follow. The complaints policy is a recorded and documented procedure that is availiable. You have to make sure that the complainant is listened to and is also respected, the complaints policys is time-based and the complaint is dealt with in a documented time frame. Complaints are normally dealt with by nominated members of staff, you also have to make sure the procedures are clear so that everyone can understand it and also there may be both formal and informal options.